We value your feedback and are committed to delivering a platform that aligns with your needs. From feature-rich updates to refined user interface enhancements and seamless integration to back office software and tools, we are investing in our platform to build the best-connected environment with an unparalleled user experience.

This page provides a summary of the enhancements being made to help you focus on what matters most: serving your clients.


Keep informed about the latest updates driven by your valuable feedback, designed to help you better serve your clients.

Rebrand to Scottish Widows Platform

Embark Platform has been successfully upgraded and relaunched as Scottish Widows Platform. The platform continues to be administered by Embark Investment Services Limited (EISL), so there are no alterations to your Terms of Business or to your clients’ Terms and Conditions.

Client reporting

To support you with client reviews we have developed our latest feature, Client Reporting, this is now available to all advisers.

The tool enables you to generate customised reports at either an account or product level and includes an introduction, account details, a snapshot summary, valuations, performance, investment insights, and transaction details. The report can be personalised with a cover page, contents page, specific commentary and even your firm’s logo.

We have developed a supporting user guide that explains how to generate and customise reports and help you understand the content.

Security user enhancement

When a security user assists in unlocking another user’s account, they can now identify the specific reason behind the account being locked. For example, incorrectly entering their password or their pin multiple times.

Consumer Duty

Demonstrating our commitment to the FCA’s Consumer Duty, we’ve undertaken a comprehensive review of our outputs and have implemented improvements to enhance consumer understanding.

Service enhancements

Our latest service enhancements aim to simplify processes and address adviser feedback. These updates represent our commitment to delivering a seamless adviser experience and empowering you to provide positive outcomes for your clients.

AML Verification:

We will no longer request ID documentation to be sent in following a failed anti-money laundering check. Instead, the automated adviser email will confirm the AML check will be passed within the next working day (on the basis the IFA has completed their check). Therefore, no further action is required; greatly streamlining the process.

Bank Account Verification:

If a new Bank Account fails verification, the automated communication will now state that you can reply to confirm you have completed verification without attaching documentation.

Network Model Portfolio Rebalancing:

Clients invested in Network Model portfolios that rebalance at set frequencies will each be rebalanced based on the day the individual’s account was opened, not the date the Network model was created. This avoids all clients in the same network models being rebalanced on the same day, potentially causing platform performance issues and fund levies.

Performance enhancements

In this latest release, we have addressed identified challenges and implemented bug fixes to enhance the platform’s stability and overall performance.

Family linking: Your clients in the same family group will now be able to link accounts to enjoy reduced charges.

Adviser charges: Greater flexibility in payment dates and frequency for collecting adviser charges.

DFMs: More options for Model Portfolios introduced.

Model Portfolios: Bulk switch capacity now available for model portfolios.

Back-office software suppliers: Integration enhancements for back-office systems.

Third Party Bonds: Addition to third party bonds range.

Trusts: More options for trusts.

Improved user interface: More intuitive screens with improved options.

Money out: Improved payment methods.


We have linked with independent market leading tool suppliers.

Through FE Fund Centre we can make available:

  • Fund charting – including importing to FE Analytics (with existing FE Analytics licence).
  • HTML Fact Sheets.
  • Whole of market fund range.
  • Ability to export platform investments into FE tool.

Through EV we can make available:

  • End-to-end planning tool.
  • Cash flow modelling – pre, at, post retirement.
  • Risk profiling – psychometric behavioural, ESG, capacity for loss, growth (accumulation) and income (decumulation) objectives.
  • Investment Solver.
  • Optimisation solvers.
  • 2 Quick Tools – Investment and Retirement Planner.

We also have an in house CGT Tool, allowing CGT reporting and modelling.

Enhancements for Networks

Network users can now access the Scottish Widows Platform to run reports at network level and set up and manage model portfolios for the benefit of network members.

Performance Enhancements

This release has seen a focus on improving the performance of our platform and we have implemented some performance enhancements to make using our platform as quick and efficient as possible.

We launched a range of functional enhancements to the Scottish Widows Platform, many in direct response to discussions with our adviser and institutional partners. We improved functionality in areas including:

  • Adviser Model Portfolios
  • Pre-funding of switches
  • Joint Accounts
  • General Investment Accounts
  • Junior Personal Pension
  • Corporate and Trust Accounts
  • Simplified re-registration
  • Fixed Income Investments
  • Wider investments
  • Capped Drawdown Pension Arrangements
  • Additions to the Reports Suite

Please click here to view a flyer with further details on this release.


Scottish Widows Platform gives you access to state-of-the-art technology, along with a user-friendly digital journey that is backed by first class service and support.

Our digital journeys are accessed through our User Interface (UI), which we customise using your feedback to drive improvements. So far in 2023, we have delivered two releases, with each change delivering a better user experience. A further two releases are planned before the end of the year.

Our latest user interface release allows users to:

  • View over 30 new status descriptions during transfers, providing a clearer picture for clients and advisers at every stage.
  • Access additional support links to Relay UK within our Login and Getting in Touch pages.
  • Receive a warning message when placing small orders if your order is below the minimum value for investments.

Click here for additional details of the release.

This user interface release enabled users to:

  • View Deal History within the client dashboard, this includes a status box which shows the current status of the deal.
  • See a new action tile called ‘Work Submitted’ under Client Management. This will show any work items that have created on behalf of a client.
  • View Assets Under Management at firm level on the Dashboard, with the ability to filter by relevant Adviser.

Click here for additional details of the release.