SERVICE INFORMATION
PRIOR TO MOVING

SERVICES IMPACTED AS PART OF THE MOVE

The trading suspension period will come into effect one week prior to the date of the move. Please note, auto and manual rebalance, and switches were suspended 2 weeks prior to the move. You may want to log in to the Platform and review any clients who missed a rebalance.

As we approach the move some services will be impacted for a short period of time. We have summarised these impacts and timings in the following table:

Action Timing of restriction Key information
Set up of new clients 1 month before the move New clients will be accepted on the Advance by Embark platform until one month prior to the move. After this date any new clients will need to be set up on Scottish Widows Platform.
Transfers of existing investments 2 weeks before the move New instructions to transfer an investment to a different provider will be accepted up until two weeks prior to the move. Any investment transfer instruction received after the move should be made to Scottish Widows Platform. If a transfer out instruction has been made before two weeks prior to the move but not completed, that investment will not be transferred to Scottish Widows Platform and the transfer will be managed through to conclusion by the existing Advance process.
Set up of new Direct Debits 1 month before the move No new Direct Debit set ups will be accepted from one month prior to the move.
Changes to existing Direct Debits up to 6 weeks before the move Cancellations can take place up to the day before the move, as can any name changes on the Direct Debit account. However, if a change to the £ value of a DD, or a change to bank details is required within six weeks of the move, the Direct Debit will have to be cancelled and then set up afresh with Scottish Widows Platform. After the move, any Direct Debits will appear as reference EISL CLIENT COLLEC on your client’s statement. As part of the migration, all collections from 14 October – 2 November have been moved to the 3 of November. 
Top up your client’s investments by cheque. 2 weeks before the move No cheques will be accepted from two weeks prior to the move until your client’s Account has moved to the Scottish Widows Platform. The preferred method of topping up your client’s investments is by bank transfer (see below). However if this is not possible you can top up via cheque. After the move, cheques should be made payable to Scottish Widows Platform, PO Box 164, 8 West Marketgait, Dundee, DD1 1QN.
Top up your client’s investments by bank transfer 1 week before the move No cash investments will be accepted from one week prior to the move until your client’s Account has moved to the Scottish Widows Platform. Any money received in this period will be returned to your client. After the move any cash deposits should be made using the following bank Account details:
Bank: Metrobank, Bank Account Name: EISL Client Collections Account. Account: 21862465, Sort Code: 23-05-80.
Ad hoc withdrawal of funds from your client’s investments 1 week before the move Any ad hoc withdrawal requests will be accepted until one week prior to the move. If your client needs to make a withdrawal between one week prior to the move and your client’s Account moving to the Scottish Widows Platform please contact us on 0345 607 2013 or email us at enquiries@embarkadvance.co.uk.
Regular withdrawals from your client’s investments 3 weeks before the move Any set ups of new regular withdrawals will be accepted up until three week prior to the move. Any payment scheduled one week prior to the move and two weeks post the move will be paid on the 17th of October.
Payments of Dividend Income As per current schedule Any dividend payments will continue to be paid in the same frequency up until the move.