This website is for Scottish Widows Platform clients and prospective clients only.
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Get your questions resolved quicker using our live chat facility. We can share screens, showing you where to find information and how to resolve issues faster than by phone or email.
Just log on to the platform and type your question into the live chat pop-up. Our service team will answer – they’re all human, not robots or AI.
Available during UK business hours, every weekday (excluding bank holidays).
As you would expect, our platform is available around the clock. Most questions can be answered by visiting our FAQ section. For user guides & documentation visit the literature library.
Still have questions? Our support team are on hand to answer your queries via phone, email or live chat through the Scottish Widows Platform.
We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.
To get in touch about any other Scottish Widows products speak to your financial adviser or visit our contact page.
Answers to frequently asked questions designed to help you navigate the platform with ease.