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We’re continually evolving our digital Platform based on your feedback, ensuring it meets the needs of you and your clients. Backed by the financial strength of Lloyds Banking Group and with a clear delivery roadmap, this means we can provide you with a great value for money platform proposition.
This page provides a summary of our recent enhancements, as well as what we’ve previously delivered and a sneak peak of what’s coming up in the future.
Our new Drip-feed Drawdown (DFD) functionality allows clients to take regular income from their pension in a tax efficient manner, with the option to take only tax-free cash or a mix of tax-free cash and taxable income.
Setting up automated regular payments for your clients can help save you time. These can also be adjusted or stopped as required, giving you the future flexibility to better match client’s income needs with their lifestyle.
The functionality has been integrated into our existing crystallise pension benefits digital journey and went live 5th May 2025. Find out more by visiting our Drip-feed Drawdown Adviser Webpage.
We’re making our charges easier for your clients to understand:
Re-designed Charges Information Document (CID): In response to your feedback, the ongoing platform charge is now explained by showing the charging tiers rather than a combined percentage rate.
Simpler platform charge on cash: Any cash held outside a model portfolio will now no longer be subject to the ongoing platform charge, providing better value for your clients.
These changes went live 5th May 2025. Find out more by reading our Guide to Platform Updates – May 2025.
We’ve made the following suite of enhancements to improve your overall platform user experience:
Model portfolio transactions: Investment buy and sells as well as cash transactions will now be displayed on the transaction page and in pending transactions, where users can search and export results.
Customer dashboard: Users can now review the total pension contributions for the current tax year and see how pension funds are split between uncrystallised (accumulation) and crystallised (decumulation). Additionally, investment totals will now be shown when viewing or exporting results.
Easier to schedule withdrawals: Bank holidays and weekends can now be selected for a client’s first payment date. Payments scheduled for these days will be paid out the previous working day as per our existing platform functionality.
Transactional journey improved validation: Enhanced validation and supportive messaging on transactional journeys to help you complete tasks more smoothly.
Performance tab improvement: We recognise you want clear and helpful information on the performance page. To enhance clarity, we’re removing the ‘return before charges’ tile.
These enhancements went live 5th May 2025. Find out more by reading our Guide to Platform Updates – May 2025.
Here’s a view of some of the enhancements we plan to deliver in the near future. Note, the items listed may be subject to change, so keep up to date by visiting this page regularly.
| Enhancing our proposition to help you deliver client outcomes |
Improving your everyday servicing experience | Connecting to the key systems and tools you use everyday |
| Automated Bed and ISA | Improved telephony system, call routing, web chat and screen sharing | Partnered with Origo Hub (multiple back-office integrations since launch) |
| Drip-feed Drawdown functionality | Refreshed Adviser Website and new Adviser Support Hub | New integrated client reporting |
| Multiple journey and dashboard improvements | Origo Unipass and Letter of Authority, Adobe Sign also introduced | CGT Tool introduced |
A central resource for help and guidance on the Scottish Widows Platform. Designed to help you get familiar with our platform.