This website is for financial advisers within the UK; unless you are a financial adviser in the UK who has entered into separate contractual arrangements with Embark Investment Services Limited, trading as Scottish Widows Platform, for access to the secure parts of this website, the viewing of this web site is subject to the terms of use, which, by continuing to access this site, you acknowledge that you have read and accept.
We use cookies to provide you with a responsive service to make your experience of our website(s) better. Please confirm that you agree to our use of cookies in accordance with our cookies policy.
By continuing to use our website we will assume that you are happy to receive non-privacy intrusive cookies. Please be aware that if you disable cookies some functionality on the site will not work.
Alternatively, read our cookies policy to find out more about our cookie use and how to disable cookies.
Get your questions resolved quicker using our live chat facility. We can share screens, showing you where to find information and how to resolve issues faster than by phone or email.
Just log on to the platform and type your question into the live chat pop-up. Our service team will answer – they’re all human, not robots or AI.
Available during UK business hours, every weekday (excluding bank holidays).
As you would expect, our platform is available around the clock. For user guides & documentation visit the Support Hub or literature library.
Still have questions? Our support team are on hand to answer your queries via phone, email or live chat through the Scottish Widows Platform.
We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.
Email us
Tel: 0330 678 2545
(weekdays from 08:30 to 17:30)
Live chat: Via the Platform
(weekdays from 09:00 to 17:00)
Scottish Widows Platform,
PO Box 24065,
1 Tanfield,
Edinburgh EH3 1EY
Visit the Support Hub for essential guidance and resources to help you work more efficiently.
Looking for regulatory documents, guides and forms to help your clients? Visit here.