Our adviser support hub is designed to help you get familiar with our platform so you can work more efficiently and focus on helping your clients reach their financial goals.
Our adviser support hub is designed to help you get familiar with our platform so you can work more efficiently and focus on helping your clients reach their financial goals.
Ready to start using the platform? Complete the following form.
Ready to start using the platform? Complete the following form.
Learn how to log into the platform using Unipass Identity.
Learn how to log into the platform using Unipass Identity.
Ready to start using the platform? Complete the following form.
Ready to start using the platform? Complete the following form.
The steps to creating a new client for trusts & company accounts.
The steps to creating a new client for trusts & company accounts.
View our guide on how to create a new pension illustration.
View our guide on how to create a new pension illustration.
Read our step-by-step guide to submitting platform new business.
Read our step-by-step guide to submitting platform new business.
Read our step-by-step guide to submitting transfers.
Read our step-by-step guide to submitting transfers.
Watch a video explaining how to manage clients on the platform.
Watch a video explaining how to manage clients on the platform.
Read our step-by-step guide to the adviser dashboard.
Read our step-by-step guide to the adviser dashboard.
Within each account we offer a cash facility. Learn more about our interest rates.
Within each account we offer a cash facility. Learn more about our interest rates.
View our guide to consolidated tax certificates (CTCs).
View our guide to consolidated tax certificates (CTCs).
Platform reporting you can use to support your client reviews.
Platform reporting you can use to support your client reviews.
Our guide demonstrates how to access and run a client report.
Our guide demonstrates how to access and run a client report.
Read about the platform reports available to help manage your business.
Read about the platform reports available to help manage your business.
How to use our automated Bed & ISA functionality.
How to use our automated Bed & ISA functionality.
View our guide on how to use the platform CGT tool.
View our guide on how to use the platform CGT tool.
Read our step-by-step guide to submitting transfers.
Read our step-by-step guide to submitting transfers.
Read our guide to on how to do platform fund trading.
Read our guide to on how to do platform fund trading.
Find out about our regular crystallisation functionality.
Find out about our regular crystallisation functionality.
Nomination of beneficiaries form for your client.
Nomination of beneficiaries form for your client.
Got questions? Find quick answers here! Navigate through our common questions to resolve queries you may have.
When you log in using your security user access, you will be given two options:
Step by step instructions to manage users can be found in our Security User Guide.
If you have been sent user credentials previously and you have not logged in, you can click the ‘Forgot my password’ link to reset your password. Alternatively, your super user can set you up.
Clients must be a UK resident, 18 years or older, hold a sterling denominated bank account and have a valid email address to open one of our Accounts.
Please note a Junior ISA and Junior Personal Pension can be opened by a parent or guardian for a child under 18.
You can choose to have remuneration paid Monthly, Annually or Quarterly.
If you choose monthly payment, please be aware that when your chosen date lands on a weekend or a bank holiday, the payment does not occur. Instead, the payment defers until the next month that your chosen payment date lands on a working day. For example, 25 December is a non-working day, so your payment will be made on 25 January.
You have the following options to avoid being impacted by this:
You can view remuneration statements in the user interface, our firm report guide shows you how to access them.
In some occasions when a client inherits or transfers assets onto the Scottish Widows Platform, we place those newly inherited or transferred assets in a separate account. This can happen in the following situations:
In some cases, the reason for ringfencing the benefits is based on pension regulations (e.g. non-taxable death benefits), but in others, we ringfence benefits for administrative or platform functionality reasons. Please note in all cases, we allow the separate portfolios to be linked to ensure the client pays the correct (lower) platform-based charge.
To help reduce the time it takes to transfer, we offer an electronic process for SIPP re-registrations.
This means we will be able to transfer assets using the Origo system, to providers who are also configured to support electronic SIPP re-registrations, reducing the time it takes to transfer. There is a manual process for any providers that do not accept electronic transfers, however, where Fund Managers are set up to re-register electronically, assets will be moved this way.
The transfer authority form is not required for SIPP Re-registrations when transferring to a provider that also accepts electronic transfers.
To get updates online visit the Client Management section of the platform and then select View all Client Transactions. You can then select Cash transfers / Re-registration, where you will then be able to search for updates.
The Scottish Widows Platform has a low initial contribution level of £50 for the Personal Pension, ISA, JISA and GIA, and a range of flexible contribution frequencies. If you are transferring funds into a TPIA, a minimum payment of £5,000 applies.
In response to the FCA’s Sustainability Disclosure Requirements (SDR), we’ve added functionality to show if a fund has a sustainability label and/or a consumer facing disclosure report.
There are four sustainability labels (Focus, Impact, Improvers, Mixed Goals) that if applicable will be displayed on our investment selector screens.
The consumer-facing disclosure reports will be presented in the same way we display KIIDs and Fund Factsheets These will also be displayed on our investment selector screens and where we display holdings.
We will also display a label containing a warning to investors where an instrument is not subject to UK sustainable investment labelling and disclosure requirements.
Regular withdrawals and regular pensions income can be set up monthly, quarterly, half-yearly or yearly.
The client can select any day of the month between 1st and 28th for the regular withdrawal payment to be deducted from their account, with the payment being received in the client’s bank account on the same day.
Where the withdrawal or payment date fall on the weekend or a bank holiday, payments will be made the previous working day.
Regular withdrawals and pension income payments are paid from cash inside the product and there must be enough cash for the withdrawal to be paid. To facilitate this, you can set up an income payment strategy for the client and target specific funds for the withdrawal.