Support hub

Welcome to our adviser support hub,
a central resource for help and guidance

Welcome to our adviser support hub, a central resource for help and guidance

Our adviser support hub is designed to help you get familiar with our platform so you can work more efficiently and focus on helping your clients reach their financial goals.

Register
and setup

Register and setup

Managing user access

Read our security user guide to find out how to manage access.

Managing user access

Read our security user guide to find out how to manage access.

How to register

Ready to start using the platform? Complete the following form.

How to register

Ready to start using the platform? Complete the following form.

Unipass login

Learn how to log into the platform using Unipass Identity.

Unipass login

Learn how to log into the platform using Unipass Identity.

Back-office integrations

Ready to start using the platform? Complete the following form.

Back-office integrations

Ready to start using the platform? Complete the following form.

New
business

New business

Platform overview video

Watch our platform overview video for how to place new business.

Platform overview video

Watch our platform overview video for how to place new business.

Creating a new client

The steps to creating a new client for trusts & company accounts.

Creating a new client

The steps to creating a new client for trusts & company accounts.

Creating an illustration

View our guide on how to create a new pension illustration.

Creating an illustration

View our guide on how to create a new pension illustration.

Submitting new business

Read our step-by-step guide to submitting platform new business.

Submitting new business

Read our step-by-step guide to submitting platform new business.

Transfer guide

Read our step-by-step guide to submitting transfers.

Transfer guide

Read our step-by-step guide to submitting transfers.

Managing clients
and reviews

Managing clients and reviews

Managing your clients

Find out how to manage your clients’ accounts.

Managing your clients

Find out how to manage your clients’ accounts.

Client management video

Watch a video explaining how to manage clients on the platform.

Client management video

Watch a video explaining how to manage clients on the platform.

Adviser dashboard

Read our step-by-step guide to the adviser dashboard.

Adviser dashboard

Read our step-by-step guide to the adviser dashboard.

Cash interest rates

Within each account we offer a cash facility. Learn more about our interest rates.

Cash interest rates

Within each account we offer a cash facility. Learn more about our interest rates.

Tax certificates

View our guide to consolidated tax certificates (CTCs).

Tax certificates

View our guide to consolidated tax certificates (CTCs).

Client report

Platform reporting you can use to support your client reviews.

Client report

Platform reporting you can use to support your client reviews.

Producing a client report

Our guide demonstrates how to access and run a client report.

Our guide demonstrates how to access and run a client report.

Firm reports

Read about the platform reports available to help manage your business.

Firm reports

Read about the platform reports available to help manage your business.

Managing
contributions
and allowances

Managing contributions and allowances

Move cash between GIA and ISA

Learn how to move money between a GIA and ISA.

Move cash between GIA and ISA

Learn how to move money between a GIA and ISA.

Automated Bed and ISA

How to use our automated Bed & ISA functionality.

Automated Bed and ISA

How to use our automated Bed & ISA functionality.

Capital Gains Tax (CGT) tool

View our guide on how to use the platform CGT tool.

Capital Gains Tax (CGT) tool

View our guide on how to use the platform CGT tool.

Transfer guide

Read our step-by-step guide to submitting transfers.

Transfer guide

Read our step-by-step guide to submitting transfers.

Managing
investments

Managing investments

FE Fund Centre

View our step-by-step guide to using the FE Fund Centre.

FE Fund Centre

View our step-by-step guide to using the FE Fund Centre.

Fund trading

Read our guide to on how to do platform fund trading.

Fund trading

Read our guide to on how to do platform fund trading.

Managing income
and withdrawals

Managing income and withdrawals

Arranging pension benefits

Find out how to arrange pension benefits for your clients on the Platform.

Arranging pension benefits

Find out how to arrange pension benefits for your clients on the Platform.

Drip-feed Drawdown

Find out about our regular crystallisation functionality.

Drip-feed Drawdown

Find out about our regular crystallisation functionality.

Inheritance,
beneficiaries and
bereavements

Inheritance, beneficiaries and bereavements

Bereavement process

Learn more about our bereavement process.

Bereavement process

Learn more about our bereavement process.

Nomination form

Nomination of beneficiaries form for your client.

Nomination form

Nomination of beneficiaries form for your client.

Common questions

Got questions? Find quick answers here! Navigate through our common questions to resolve queries you may have.

When you log in using your security user access, you will be given two options:

  • Add new user allows you to add a new user. When you select this action tile, you will then be asked if you would like to add a new adviser type user or non-adviser type user.
  • Edit User allows you to edit an existing user (this includes unlocking a user’s account) When you select this action tile, you will be asked for details to search for the user you wish to edit.

Step by step instructions to manage users can be found in our Security User Guide.

If you have been sent user credentials previously and you have not logged in, you can click the ‘Forgot my password’ link to reset your password. Alternatively, your super user can set you up.

Clients must be a UK resident, 18 years or older, hold a sterling denominated bank account and have a valid email address to open one of our Accounts.

Please note a Junior ISA and Junior Personal Pension can be opened by a parent or guardian for a child under 18.

You can choose to have remuneration paid Monthly, Annually or Quarterly.

If you choose monthly payment, please be aware that when your chosen date lands on a weekend or a bank holiday, the payment does not occur. Instead, the payment defers until the next month that your chosen payment date lands on a working day. For example, 25 December is a non-working day, so your payment will be made on 25 January.

You have the following options to avoid being impacted by this:

  • Use the option to request payment from the platform.
  • Amend payment frequency to weekly.

You can view remuneration statements in the user interface, our firm report guide shows you how to access them.

In some occasions when a client inherits or transfers assets onto the Scottish Widows Platform, we place those newly inherited or transferred assets in a separate account. This can happen in the following situations:

  • Beneficiary drawdown (dependent, nominee or successor)
  • Pension credit (qualifying or disqualifying)
  • Scheme specific protected tax-free cash.

In some cases, the reason for ringfencing the benefits is based on pension regulations (e.g. non-taxable death benefits), but in others, we ringfence benefits for administrative or platform functionality reasons. Please note in all cases, we allow the separate portfolios to be linked to ensure the client pays the correct (lower) platform-based charge.

To help reduce the time it takes to transfer, we offer an electronic process for SIPP re-registrations.

This means we will be able to transfer assets using the Origo system, to providers who are also configured to support electronic SIPP re-registrations, reducing the time it takes to transfer. There is a manual process for any providers that do not accept electronic transfers, however, where Fund Managers are set up to re-register electronically, assets will be moved this way.
 
The transfer authority form is not required for SIPP Re-registrations when transferring to a provider that also accepts electronic transfers.

To get updates online visit the Client Management section of the platform and then select View all Client Transactions. You can then select Cash transfers / Re-registration, where you will then be able to search for updates.

The Scottish Widows Platform has a low initial contribution level of £50 for the Personal Pension, ISA, JISA and GIA, and a range of flexible contribution frequencies. If you are transferring funds into a TPIA, a minimum payment of £5,000 applies.

In response to the FCA’s Sustainability Disclosure Requirements (SDR), we’ve added functionality to show if a fund has a sustainability label and/or a consumer facing disclosure report.

There are four sustainability labels (Focus, Impact, Improvers, Mixed Goals) that if applicable will be displayed on our investment selector screens.

The consumer-facing disclosure reports will be presented in the same way we display KIIDs and Fund Factsheets These will also be displayed on our investment selector screens and where we display holdings.

We will also display a label containing a warning to investors where an instrument is not subject to UK sustainable investment labelling and disclosure requirements.

Regular withdrawals and regular pensions income can be set up monthly, quarterly, half-yearly or yearly.

The client can select any day of the month between 1st and 28th for the regular withdrawal payment to be deducted from their account, with the payment being received in the client’s bank account on the same day.

Where the withdrawal or payment date fall on the weekend or a bank holiday, payments will be made the previous working day.

Regular withdrawals and pension income payments are paid from cash inside the product and there must be enough cash for the withdrawal to be paid. To facilitate this, you can set up an income payment strategy for the client and target specific funds for the withdrawal.

Videos

Platform overview

Client management

Platform Updates
Discover the latest enhancements and upgrades to our platform.
Platform tools
Want to know about our useful tools? Learn more.
Client guides
Looking for guides to help your clients? Visit here.