Service and Support - Scottish Widows Platform

People and technology working
together for you

People and technology working together for you

At Scottish Widows Platform we understand that exceptional service is as crucial as innovative technology. That’s why we are committed to providing high-quality service and support that is designed to help you deliver the best possible outcome for your clients.

Expert support at every step

Our experienced support teams are here to guide you through every aspect of using the Scottish Widows Platform. Designed with efficiency in mind, our platform enables you to handle many tasks independently, streamlining your workflow and enhancing productivity. However, if you need help navigating the platform, understanding new features, or resolving issues, our experts are just a call or click away.

Hear directly from our team about how we want to get things right first time by taking ownership, collaborating and solving the unique challenges you face.

Our dedicated teams

Find out about our dedicated teams and learn how they can assist you in making the most of our platform.

A woman with braided hair and glasses sits at a desk, focused, in a bright, modern office surrounded by colleagues

Our onboarding consultants are here to ensure a smooth transition to the Scottish Widows Platform. They will guide you through our systems to get you started quickly and efficiently, enabling you to make the most of our self-service capabilities and unlocking the full potential of our platform.

A person wearing a headset, dressed in a patterned sweater, is engaged in a conversation in an office environment

Our skilled service teams based in Dundee and Barnwood are available to assist you with any queries or issues you may encounter through our multi-channel approach. Their expertise ensures you receive timely and relevant support, complementing the platform’s built in self-service features.

Two men are seated in a well-lit room, engaged in a discussion. A laptop is open on the table between them

Our Business Development Managers are committed to helping you grow your business. They will work closely with you to understand your client base and your business goals and provide their expertise to match our platform proposition to your needs now and in the future.

A female adviser in a floral-patterned blouse engages in conversation, while a person is visible in the foreground

We provide a comprehensive range of resources to enhance your platform experience. Our Support Hub offers quick answers and detailed guidance, while our user guides provide step-by-step instructions. Stay informed with our Platform Matters newsletter and gain deeper insights through our events and webinars, designed to offer valuable knowledge and expert market-leading insights.

Our commitment to
continuous improvement

We understand that a platform can never just be about technology, you also need service and support from dedicated experts who are committed to providing the best possible experience to you and your clients. That is why we are consistently investing in our people and processes to keep improving to meet your evolving needs.

Get started today

Get started
today

Get started today

Experience the difference that our innovative digital technology can make. If you’re not yet part of the Scottish Widows Platform, book a demo to learn more about how we can support you.

Book a demo