This website is for professional advisers only.
By clicking the acceptance button below, you are confirming that (i) you are a financial adviser AND (ii) that you have read the website terms of use and agree to be bound by them.
Get your questions resolved quicker using our live chat facility. We can share screens, showing you where to find information and how to resolve issues faster than by phone or email.
Just log onto the platform and type your question into the live chat pop-up. Our service team will answer – they’re all human, not robots or AI.
Available during UK business hours, every weekday (excluding bank holidays).
Please note, this form is for general enquiries only. Please do not provide any confidential information or business instructions. We will never pass your details on to a third party; we will use the information we collect about you to resolve your request. By submitting this form you agree to our website terms of use.
If you would like to book a demo session with one of our team members today click here.
We aim to respond to your query within 48 hours.
As you would expect, our platform is available around the clock. Most questions can be answered by visiting our FAQ section.
Still have questions? Our support team are on hand to answer your queries from 08:30 to 17:00 on business days, via phone, email or live chat through the Scottish Widows Platform.
We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.
E service@scottishwidowsplatform.co.uk
T 0330 024 2345
(weekdays from 08:30 to 17:00)
Scottish Widows Platform, PO Box 24065,
1 Tanfield, Edinburgh EH3 1EY.
If you need to get in touch about any other Scottish Widows products, find out how on this dedicated page.
Answers to frequently asked questions help you navigate the platform.
