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PLATFORM UPDATES

We’re continually evolving our digital Platform based on your feedback, ensuring it meets the needs of you and your clients. Backed by the financial strength of Lloyds Banking Group and with a clear delivery roadmap, this means we can provide you with a great value for money platform proposition.

This page provides a summary of our recent enhancements, as well as what we’ve previously delivered and a sneak peak of what’s coming up in the future.

WHAT’S NEW?

2024 Platform Review
Platform Enhancements
SDR & Investment Labelling
Close-up of a video screen displaying a large

We’ve been working throughout 2024 to provide you with a range of Platform enhancements. Based on your feedback, these changes aim to make it easy for you to deliver great outcomes for your clients and grow the value of your business.

Find out what we’ve delivered this year by watching the video below.

Professional financial adviser analysing the Scottish Widows Platform secure site on a laptop

The following enhancements go live on 7 December 2024. This will help you to deliver better investment trading and reporting for clients and ensure you can navigate quicker to the key information you need:

  • Customer Dashboard investment reporting Improvements: to support your investment trading we’re providing more granular data on ‘last known price’ and ‘unit cost value’, to give you more accurate information on your client’s investments.​
  • Improved Dashboard links and navigation: we’ve added new links into the Adviser and Customer Dashboards allowing you to quickly identify and navigate to the information you need.
  • Reducing the risk of overselling assets: to provide a better digital experience and reduce any accidental overselling of assets, where pending trades have not yet reached their valuation point, we’ll temporarily cap the amount that can be sold from that investment to 95% of the total.

Find out more by reading our Guide to Platform Updates – December 2024.

Female professional financial adviser working on the Scottish Widows Platform secure site on a tablet

In response to the FCA’s Sustainability Disclosure Requirements (SDR) we’ve added a new tab to our FE Fund Centre navigation. This enables you to see which funds have a sustainability label and/or a consumer facing disclosure report.

Find out more by reading our Guide to Platform Updates – December 2024.

FUTURE UPDATES

Here’s a view of some of the enhancements we plan to deliver in the near future. Note, the items listed may be subject to change, so keep up to date by visiting this page regularly.

EASIER TO DO BUSINESS

  • Drip-Feed Drawdown.
  • Dashboard improvements.

EASIER CLIENT CONVERSATIONS

  • Redesigned Charges Information Document based on your feedback.

NAVIGATING REGULATORY CHANGE

  • Sustainability Disclosure Requirements & Investment labelling.
  • Pension Dashboard (first phase).
  • Simplified Cash Charging.
  • Tax Year End support.

WHAT WE’VE DELIVERED SINCE LAUNCH

Digital releases delivering enhancements
Back Office systems integrated
New Tools & Applications
2023
2023
  • Launched Scottish Widows Platform.
  • 70% digital journeys refreshed prior to rebrand.
  • 121k Advance by Embark customers successfully migrated.
  • Partnered with Origo Hub for integrations.
  • Client reporting & CGT Tool launched.
January 2024
January 2024
  • Adviser support hub launched.
  • Introduced Adobe Sign.
  • Platform integration with Planner.
  • Improved call routing.
March 2024
March 2024
  • Improvements to new business illustrations.
  • Enhanced withdrawal journeys.
  • More draft instruction pop ups.
  • Launched Platform Recommendation Tool.
  • Refreshed adviser website.
May 2024
May 2024
  • Improved Charges Information Document.
  • Simplified withdrawal journeys.
  • New standalone inter-account transfer journey.
June 2024
June 2024
  • Integrated with Synaptic for Bulk Valuations.
  • Improvements to our Intelliflo Office reporting.
July 2024
July 2024
  • Improved “cancel a Direct Debit” process.
  • Easier to view Platform charges.
  • Improved pension tax relief display.
  • Split out customer dashboard cash values.
  • Simpler to view associated account users.
  • Clearer to view ISA and JISA allowances.
  • Improved withdrawals and income payments timings.
September 2024
September 2024
  • Edit regular Direct Debit contributions.
  • ​Easier to reuse existing investment strategy.
  • Enhanced customer search functionality.
  • Simplified transfer journey documents.
November 2024
November 2024
  • Added FinPlan (Twenty7tec) Integration.
  • ​Automated Bed & ISA.
  • Add or View Building Society Roll Numbers.
  • ATEB Suitability Integration.

OUR COMMITMENT TO CONTINUOUS IMPROVEMENT

We’re continuously innovating, over the next three years, we plan to invest more than £150 million in platform development. By consistently investing in technology and listening to adviser feedback, we will keep improving our platform to meet your evolving needs.

SUPPORT HUB

A central resource for help and guidance on the Scottish Widows Platform. Designed to help you get familiar with our platform.

A central resource for help and guidance on the Scottish Widows Platform. Designed to help you get familiar with our platform.

Visit the Support hub

PLATFORM INTEGRATIONS

Our ambition is to be the best-connected platform in the market. Find out which back-office systems and tools we connect with.

Our ambition is to be the best-connected platform in the market. Find out which back-office systems and tools we connect with.

View our integrations