We’ve made the following updates to our Platform over March and April:
Gilt yield distribution process: We’re introducing a new process to allocate Gilt Yields and other Crest-able assets (ETIs, ETFs, Gilts) to client accounts on the day of receipt, provided all requirements are met. This will streamline the process, reduce delays, and improve investment management efficiency.
New callback feature: We’ve added a new callback feature to enhance your Platform contact centre experience. Now, when you call, you can choose to stay on hold or request a callback without losing your position in the queue.
Platform transfers: All transfers can be instructed digitally on the Scottish Widows Platform, which is integrated with the Origo Transfer Service, ensuring a smooth and efficient process. To support you, we’ve created a new guide that covers everything you need to know for a seamless experience. View our new Transfer Guide.